faqs for macquarie alumni

faqs for macquarie alumni

frequently asked questions

looking for an answer? find answers to commonly asked questions for macquarie university alumni.

general . alumni login and registration . personal information . academic transcripts and degree verification

here are our top three frequently asked questions:

  1. how do i sign up to use the library?
  2. how do i get my academic transcript?
  3. how do i update my contact details?


how do i join the alumni community?

once you have graduated from the university. every macquarie graduate automatically becomes an alumnus/alumna, and therefore part of our wonderful alumni community. the only thing you need to do is keep your contact details up-to-date so we can send you the latest news, university updates and event invitations.

update your details

why should i keep in touch?

alumni connect with fellow graduates for personal and professional purposes. the alumni relations office encourages macquarie university graduates to socialise and collaborate with one another.

as a macquarie university graduate, you are entitled to many benefits including, but not limited to:

  • access to career hub and career assistance with the career and employment service
  • publications such as the regular macquarie matters alumni e-magazine
  • invitations to events hosted by macquarie university, the alumni relations office and alumni chapters and networks around the world
  • connection with macquarie and your fellow alumni through social media channels
  • discounted membership fees for the macquarie university sports and aquatic centre
  • study discounts for you at macquarie university
  • free lifetime macquarie university library membership

find out more through our stay connected brochure

can i still use the library?

macquarie university alumni are entitled to free lifetime membership of macquarie university library, including borrowing privileges and special access to limited online databases and ebooks. see the alumni benefits page to register and for more information.

how can i subscribe to alumni publications?

the alumni office produces a regular alumni e-magazine, macquarie matters.

if you have not received this, make sure your update your details so we can send you our next edition! or email us alumni@mq.edu.au.

how can i update my preferences and interests?

change your communication options and interests in tailor my preferences. then we can connect with you about:

  • alumni networking events or alumni volunteer opportunities, as well as sirius magazine and macquarie matters e-magazine
  • university news on particular topics, such as arts, economics, law or technology.

can i have access to my student email account after i graduate?

if you were studying at macquarie university from mid-2007 onwards – when we migrated to the gmail platform – you will have full access to your student email account (in the format first.last@students.mq.edu.au).

ask the it service desk to reset your password if you have forgotten your password(email help@mq.edu.au or phone +61 2 9850 4357).

follow these instructions to forward student emails to a personal account.

older internally hosted email accounts (e.g. @laurel.ocs.mq.edu.au) no longer exist.

how do i reset my password for my student email?

the it service desk can assist with resetting your password for student email.

the quickest and simplest way to retrieve your password is through the phone at +61 2 9850 4357, as they will be able to explain step-by-step instructions. otherwise, please email to help@mq.edu.au.

you can find more information on resetting your password here.

will i have access to ilearn after i graduate?

you can use macquarie's ilearn up until your graduation date but you will not have access after you graduate from macquarie university. if you wanted to save your lecture notes, it is advised to do so promptly after your completion.

how do i get my alumni campus card?

you will need to fill out the alumni library application found on the alumni benefits page.

we do not mail out alumni campus cards for security reasons. you must collect your card in person from student connect 18 wally's walk, level 2 building c7a muse (monday to friday 8.30 am–5.30 pm).

why aren't i receiving alumni emails?

if you are not receiving communications from us, then you need to update your details.

or, you may have accidentally unsubscribed to our emails. please email the alumni team alumni@mq.edu.au to update this.

how can i contact my friends from macquarie university?

due to privacy restrictions, the university cannot share alumni contact details. but we can contact a friend on your behalf to let them know you are looking to reconnect. email alumni@mq.edu.au with your request.

alumni login and registration

how do i register as an alumni?

you automatically joined our global alumni community when you graduated from macquarie. there is no need for you to register as an alumni member.

if you wanted to update your preferences, you can do so by creating an alumni login through our alumni portal, alumni web community (awc) – an exclusive space for macquarie graduates. update your details and let us know your preferences.

if you have already signed up, log in with your registered details (email username and password).
first-time users can register for a new account, using your name at graduation, student id number and date of birth.

please note: your alumni web community (awc) account is different from your alumni oneid account (starts with mqg) which is created as part of your macquarie university library alumni membership.

how can i recover my alumni web community email login?

if you have forgotten either your username or password, email alumni@mq.edu.au with your name at graduation, date of birth, degree/s and graduation year/s.

why can't i find my name in the account lookup for the alumni web community?

we create your alumni profile in the alumni web community after you graduate. this means you will not find your name listed until after graduation.

check that you are using your name at the time of graduation. you will also need your date of birth and student id number.

if a problem stills exists, send an email to us alumni@mq.edu.au.

personal information

how do i update my contact information?

update your preferred email address, home address or employment details to stay connected either by:

1. completing the update my details form online.

2. filling out a hardcopy form that you can print, fill in, and post or email.

  • post: alumni relations, building 1, 58 waterloo rd, macquarie park nsw 2113 australia
  • emailalumni@mq.edu.au

3. or simply contact the friendly alumni team alumni@mq.edu.au or +61 2 9850 1324.

how can i find my student id number?

email alumni@mq.edu.au with your name at graduation, date of birth, degree/s and graduation year/s or contact the alumni team at +61 2 9850 1324.

where can i find macquarie university's privacy policy?

your privacy is important to us. macquarie university will manage your personal information in accordance with our privacy policy and keep you up to date with news, events and opportunities to support the university.

the university is required to comply with the nsw privacy and personal information protection act 1998 (ppipaand health records and information privacy act 2002 (hripain respect of personal and health information which it collects and uses. the university aligns its practices and activities with the information protection principles (ipps), and the health privacy principles (hpps) contained in those acts.

the university’s privacy management plan provides more information on how the university implements its obligations under the ppipa and hripa, and how these acts apply to the university’s operations.

need more assistance? contact the privacy officer

academic records and degree verification

how do i obtain my academic transcripts?

you can request an official academic transcript from macquarie university for a fee. official academic transcripts can be provided as a hard copy or a certified digital link using myequals, an australian/new zealand platform that provides secure access to certified documents anytime, anywhere.

an official academic transcript includes enrolment details, units, results, credit points, course completion and/or conferral of award details, as well as all fails and withdrawals.

transcript requests are managed by student connect (monday to friday 8.30 am–5.30 pm), not the alumni relations office.

current students can generate a free unofficial transcript via estudent.

how do i obtain my testamur?

at your graduation ceremony you will receive your testamur, and two copies of your academic transcript. aqf compliant awards also receive a copy of the australian higher education graduation statement (ahegs).

if you need a replacement testamur, you will need to complete a replacement testamur request form and pay the fee on the graduation documents page.

all requests are managed by student connect (monday to friday 8.30 am–5.30 pm), not the alumni team.

how do i find the official shorthand name of my degree?

names and abbreviations for all awards (certificates, degrees and diplomas) are listed by year in the macquarie university handbook archive.

  1. click on the year you first began your studies at macquarie to locate your degree.
  2. search for your degree and open the course entry
  3. you will find the shorthand name in brackets under ‘award’.
  4. then add the year of your graduation ceremony in brackets.

for example, if you enrolled into a bachelor of applied finance with the degree of bachelor of actuarial studies in 2010, completed your studies in 2013, but graduated in april 2014, then your official shorthand name will be bappfinbactstud (2014).

how do i sign off official documents?

contact student connect or call +61 2 9850 6410 (monday to friday 8.30 am–5.30 pm) for help.

how can i confirm my employee is a graduate of macquarie university?

use the macquarie university graduate register to verify academic qualifications conferred by the university. you will need to know the person's name at the time of graduation.

if your search does not return a result, please check that the details have been entered correctly.

if there is still no result, you may wish to email verification@mq.edu.au with the subject heading degree verification and in the body of your email please advise the graduate's date of birth, details of any name changes and the name of the award you wish to have verified. a signed consent form must also be attached. most requests take approximately 2 business days to be processed.  in instances  where we need to access archive material it may take a little longer.

can't find an answer to your question?

please contact the alumni team. we're here to help.

t: +61 2 9850 1324
e: alumni@mq.edu.au

contact us

content owner: alumni last updated: 13 aug 2020 4:10pm

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